Please reach out to us via in-app chat for help cancelling your Aura subscription.
In some cases we're able to pause your account with a temporary account credit instead of cancelling, so you won't be charged while you take a break — our Customer Success team can let you know if this is an option for your account. If a pause isn't available or isn't the right fit, we'll schedule a cancellation for the end of the billing cycle instead. We'll retain all account data, and you may reactivate at any time.
Aura offers a 2-week free trial. You will not be charged at the end of the trial unless you have added a payment method. If you decide to cancel your trial, it will be scheduled to end at the conclusion of the trial period, ensuring no charges are incurred.
Our Customer Success team will assist with any questions about your subscription and billing. Once your cancellation request is processed, you will receive confirmation, and your access will continue through the billing period.
Note: You must be logged into your Aura account when initiating an in-app chat.