If Aura is feeling "stuck" and you with it, don't worry. This article will help you to quickly troubleshoot the most common issues users face and how to solve them 🙂

Check Permissions in Seller Central

The first suggestion is to ensure that permissions have not been revoked within Seller Central. To do so, go to Settings, then User Permissions while logged into your Seller Account.

Ensure that Vendrive, Inc. has permissions for your MWS account. 

If not, you'll need to reconnect your account within Aura by going to Marketplaces and clicking on the Edit icon.

Next, click Update Credentials and Login To Seller Central.

Double-Check That Repricing is Toggled On for Both Your Account and Listing

If permissions are good you may need to enable Repricing or Managed under Marketplaces.

Simply go to the Marketplaces page and toggle both of these on.

If your account is sending and receiving data from Amazon and Repricing and Managed is toggled on, you most likely have a strategy issue - the strategy is not working exactly as you had anticipated. 

In this situation, it's helpful to walk back through your strategy from start to finish to find the issue. If you get stuck during this process, reach out to our support staff for help! 

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